Published since 1995, her romance novels are set in modern-day England.
She is founder of the Katie Fforde Bursary for writers who have yet to secure a publishing contract.
She was for many years a committee member of the Romantic Novelists' Association and was elected its twenty-fifth chairman (2009–2011) and later its fourth president.
In June 2010 she was announced as a patron of the UK's first National Short Story Week.
In 2016 she launched the Stroud Contemporary Fiction Writing Competition as part of the first Stroud Book Festival.